Right of withdrawal

§6 Right of withdrawal for consumers

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation and refund policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must send us
OTJ Naturals
PO Box 210204
D-72025 Tuebingen
email info@otjnaturals.com
by means of a clear declaration (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample cancellation form, which is, however, not mandatory.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us ), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

End of the cancellation policy

************************************************** **************************************************

§7 Cancellation form

Sample revocation form
(If you want to revoke the contract, please fill out this form and send it back).
To:
OTJ Naturals
PO Box 210204
D-72025 Tuebingen
Email info@otjnaturals.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of consumer(s)


_____________________________________________________

Signature of the consumer(s) (only in case of paper communication)

__________________

dates

__________________

(*) Delete where inapplicable.

§8 Warranty
The legal warranty regulations apply.

§9 Contract language
The contract language is exclusively German.

************************************************** **************************************************

§10 Customer service
Our customer service for questions, complaints and objections is available on weekdays from 9:000 am to 5:30 pm at

telephone:+4915210367404
fax:+4970717787252
email:info@otjnaturals.com
at your disposal.

************************************************** **************************************************

Dec 2020

Read the German version below.

§6 Right of withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

************************************************** **************************************************

§7 Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

(*) Delete where not applicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.

************************************************** **************************************************

§10 Customer Service

Our customer service for questions, complaints and complaints is available on weekdays from 9:00 a.m. to 5:30 p.m

Telephone:+4915210367404
Fax:+4970717787252
Email:info@otjnaturals.com

to disposal.

************************************************** **************************************************

Status of the General Terms and Conditions July 2022